FAQ
Frequently asked questions
Knowledge and service
Everything worth knowing about our lamps
We have gathered the answers to the questions our customers ask most often. Can’t find yours? Write to [email protected].
01 — Cables and braids
Fabric-braided cables
A natural cotton or linen braid has a matte, slightly irregular texture and feels warmer to the touch. A synthetic braid (polyester, viscose silk) is smoother, shinier and more resistant to dirt. You will find both kinds in our range — we describe the composition of every cable.
It is an electrical cable wrapped in decorative fabric. We use both classic two-core cables (2×0.75 mm²) and three-core earthed ones (3×0.75 mm²). Every cable is certified and approved for use in lighting fixtures.
We have dozens of colors and patterns — from solid ones (black, white, linen, copper, bottle green) to stripes, herringbone and zigzag patterns. We stock 2- and 3-core cables as standard; for individual projects we can source any pattern.
02 — Bulbs
Edison and LED bulbs
Yes — classic decorative bulbs have a warm light color of around 2200 K, which gives the characteristic golden-amber glow. If you prefer whiter light, we recommend retro-styled LED models of 2700–3000 K.
The most popular are ST64 (teardrop), G80/G125 (globe), T30/T45 (tube) and A60. All with an E27 fitting. We also have E14 models for smaller fixtures. You will find the exact dimensions and wattage on each product page.
Not all of them. Only models marked as "dimmable" work with dimmers. Some of our LED Edison bulbs have this feature — we always mark it clearly. For dimming we recommend trailing-edge dimmers designed for LEDs.
03 — Sockets and mountings
Sockets, ceiling roses, mountings
We offer E27 and E14 sockets in raw brass, lacquered brass, copper, matte nickel, chrome, black and white. Ceiling roses are color-matched to the socket. Individual finishes in any color from the RAL palette are also possible.
As standard, pendant lamps are suspended on a cord ending with a plug without a switch. We can fit an elegant foot or inline switch on the cable — just mention it when placing your order.
04 — Custom-made lamps
Individual designs
Yes — we make multi-arm chandeliers with 5, 8, 12 or more light points, with the length of each arm selected individually. We can also design light lines above a table or a bar.
Yes, we have extensive experience with contract projects — restaurants, hotels, offices. We issue VAT invoices, offer wholesale discounts and design assistance. Visit our B2B section.
Of course — an idea or a sketch is enough. Our team will prepare a visualization, select the material and finish (brass, steel, wood) and build a prototype before production. We work with finished 3D designs as well as a bare concept.
05 — Service and repair
Repair and restoration
Minor tasks (changing a bulb, removing a shade) can be done on your own — always with the power switched off. Any work on the wiring should be carried out by an electrician or our service team. We repair both contemporary and antique fixtures.
First, a free quote based on photos. Once approved, we collect the lamp by courier; in the workshop we disassemble it, clean it, polish or patinate the brass, replace the wiring with code-compliant cabling, then lacquer it and send it back with a warranty.
Questions? Let’s talk.
Write to [email protected] or call: 609 790 900.
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